第一章 项目售后服务方案 ............................................................................................................. 2 1 .1 售后服务方案 ..................................................................................................................... 2 1 .1 .1 概述......................................................................................................................... 2 1 .1 .2 售后服务体系 ......................................................................................................... 2 1 .1 .3 售后服务流程 ......................................................................................................... 4 1 .1 .4 售后服务承诺 ......................................................................................................... 5 1 .1 .5 售后服务计划 ......................................................................................................... 5 1 .1 .6 技术支持响应承诺 ................................................................................................. 6 1 .1 .7 售后服务响应时间 ................................................................................................. 6 1 .2 项目培训方案 ..................................................................................................................... 6 1 .2 .1 项目培训体系 ......................................................................................................... 7 1 .2 .2 项目培训管理 ......................................................................................................... 7 1 .2 .3 培训目标与方法 ..................................................................................................... 8 1 .2 .4 项目培训安排 ......................................................................................................... 8 1 .2 .5 培训通知下达 ....................................................................
VIP
