下载后可任意编辑目 录规章制度系统...................................................................................................................................................6前厅部制度...............................................................................................................................................61.收银员管理制度.......................................................................................................................62.客帐问题处理制度...................................................................................................................83.投诉处理制度...........................................................................................................................84.交接班管理制度.......................................................................................................................95.倒班值岗管理制度.................................................................................................................106.对讲机及内线电话使用制度.................................................................................................107.电话使用管理制度.................................................................................................................118.索赔制度.................................................................................................................................11洗浴部制度.............................................................................................................................................129.客衣管理制度.........................................................................................................................1210.布草管理制度.....................................................................................................................1211.布草取送管理制度.............................................................................................................1312.备品管理制度...................