Rooms Division Operations FRONT OFFICE APPLICATIONS MODULESComputer software designed for specific front uses. Typical front office applications include reservations, rooms, amagement, guest account and general management modules. FRONT OFFICE AUDITSee Night Audit FRONT OFFICE CASH SHE ET A form completed by front office cashiers that lists each receipt or disbursement of cash during a work –shift. It is used to reconcile actual cash on hand with the transactions which occurred during the shift. FRONT OFFICE LEDGERSee Guest Ledger FULL HOUSEA condition in which every room in the hotel has been booked. FULLY AUTOMATEDA computer –based system, of front office record –keeping that eliminates the eliminates the need for many hand written and machine –produced forms common in non –and semi –auto –mated systems. GENERAL MANAGEMENT SOFTWAREA front office computer application, usually a report –generating package that depends on data collected though reservation, rooms management, and guest accounting modules. GOALA definition of the purpose of a department of division that directs the actions of employees and the functions of the department or division toward the hotel’s mission GOVERNMENT RATEA special room rate available at some hotels for government employees. GROUP BOOKING PACEThe rate at which group business is being booked. GROUP RATEA special room rate for a number of affiliated guests. GUARANTEED RESERVATIONA reservation that assures the guest that a room will be held until check –out time of the day following the day of arrival. The guest guarantees payment for the room, even Page 11 of 32Room Division Operations If it is not used, unless the reservation is properly canceled. Types of guarantee...
VIP
