经济部商业司企业流程再造方法论壹、緒論.......................................................................................................................1一、企業流程再造之基本定義...........................................................................1二、企業流程再造方法論的特色.......................................................................2貳、企業流程再造方法論介紹...................................................................................4參、準備期...................................................................................................................8一、前言...............................................................................................................8二、基本問題.......................................................................................................8三、重點工作.......................................................................................................9四、產出...............................................................................................................9五、步驟.............................................................................................................10肆、評估期.................................................................................................................35一、前言.............................................................................................................35二、基本問題.....................................................................................................36三、重點工作.....................................................................................................36四、產出.............................................................................................................37五、經營評估.....................................................................................................37六、顧客評估.....................................................................................................40七、組織評估.....................................................................................................45八、流程評估.....................................................................................................50九、資訊評估.....................................................................................................56伍、設計期.................................................................................................................61一、前言.............................................................................................................61二、基本問題.....................................................................................................61三、產出.............................................................................................................62四、重點工作.....................................................................................................62五、步驟.............................................................................................................63陸、建置期.................................................................................................................90一、前言.............................................................................................................90二、基本問題..........
