STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:PATROLLNGSTANDARD:A)Patrollingofthehotelbyasecurityofficermustbeofsuchsamannerthathispresenceisnotfeltbyothers.B)EachpatroloftheentirehotelwillcoveraPeriodofonehouronrotationwiththeofficeratthecontrolcenter.PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HOWTOUSETHEPOCKETDIARY/OCCURRENCEBOOKATCONTROLCENTRESTANDARD:A)AllmovementstoberecordedLecture(date,time,loction).B)Recordsmustbemaintainedonallincidentsmajor/minorencountered.C)ThesebookletsmustbemaintainedneatlyforinspectionbyCSO/ACSO.D)RecordsaretobekeptforaperiodofIYrbeforeitisdisposed.==================================================================PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HOWTOUSETHEPOCKETDIARY/OCCURRENCEBOOKATCONTROLCENTRESTANDAERD:A)Anintruderontheguestroomfloorsmustbeattendedtoimmediately.B)Theapproachmustbepoliteandfirm.==================================================================PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:MAINTAININGEMPLOYEE-SECURITYRELATIONSHIPSTANDAERD:A)AllemployeesmustbetreatedLecturewithrespectB)Everyeffortmustbemadetogaintheirconfidence.C)Employeesmustfeelthatsecurityisalwaystheretohelpthem.PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:INVESTIGATINGACASEOFTHEFTINTHEGUESTROOMSTANDAERD:A)AttendtotheincidentB)Attendtotheguestwithdecorum:PolitehelpfulC)Completeanaccuratereport.==================================================================PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:ATTENDINGTOADRUNKHOUSEGUEST/UNRULYPERSON/SSTANDAERD:A)Attendtotheincidentimmediately.B)Approachwithdecorum:politeandhelpfulbutfirm.==================================================================PROCEDURESTANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGPERSONSTRAPPEDINSIDEALIFTSTANDAERD:A)Personstrappedinsidealiftusuallyfeel“entrapped.==================================================================PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGACASEDRUGCONSUMOTION/POSSESSIONSTANDAERD:A)Theconsumption/possessionofdrugswithinthehotelisunlawfulandagainsthotelpolicy.B)GM/RMmustbeinformedofthematterimmediately.==================================================================PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGVANDALSSTANDAERD:A)Allvandalsmustbehandledpolitelyandfirmlybeitguest,staff,orvisitor.B)Adetailedincidentreportmustbefiled.======================================================================PROCEDURE:STANDARDSANDPROCEDURESKEPAETMENT:SRCURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGACASEOFMOLESTINGSTANDAERD:A)Attendtotheincidentimmediately.B)Handlethevictimtactfullyandtheculpritpolitelybutfirmly.C)Assessandcallthepoliceandambulance.D)NotifytheGM/RM.E)Putupanincidentreport.======================================================================PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGACASEOFDEATHINTHEHOTELSTANDARD:A)Attendimmediatelytotheincident.B)Allstaffarenotallowedtodiscussortalktoanyoneabouttheincidentormakeanypressstatement.C)Informthepolice.D)NotifyGM/RMimmediately.PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGASUICIDEATEMPTSTANDARD:A)Thisisaveryseriousanddangeroussituation.B)Proceedtothesceneimmediately.C)Keepothersoffthearea.D)Ifappropriate,engagethesubjectinacalmingconversation.PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICERHEAD:G.M.APPROVAL:DATE:TASK:HANDLINGSTAFFCHECKIN/OUTTHEHOTELSTAFFENTRANCESTANDARD:A)Employee’sbaggagewillbecheckedatthehotelstaffentrance.B)Employeesaretobetreatedpolitelyandwithrespect.PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICERHEAD:J.BUTLERG.M.APPROVAL:DATE:TASK:TRANSFERANDESCORTOFFUNDSSTANDARD:A)Asecurityescortshouldalwaysaccompanycashierstransferringfunds.B)Atnotimeshouldthecashiertransfercashwithoutasecurityescort.PROCEDURE:
