Huawei领导力素质模型VIP专享VIP免费

StrategicLeadershipCompetencyModelDictionaryDRAFT战略性领导力素质模型字典草案February,2005Version11DRAFTHuaweiStrategicLeadershipModelCompetenciesBuildingCustomerCapabilityCluster构建客户能力的素质群.....................................3CustomerFocus关注客户.........................................................................................3Partnering建立伙伴关系..........................................................................................8BuildingHuaweiCapabilityCluster构建华为能力素质群..........................................11InspiringLeadership鼓舞式领导............................................................................11BuildingOrganizationalCapability塑造组织能力.................................................17Cross-functionalCollaboration跨部门合作...........................................................24BuildingIndividualCapabilityCluster构建个人能力素质群.......................................30DriveforResults结果导向.....................................................................................30CommitmenttoHuawei献身华为..........................................................................35StrategyThinking战略思维....................................................................................39UnderstandingOthers理解他人..............................................................................43BaselineCompetencies基本素质.............................................................................47AnalyticalThinking分析思考.................................................................................47ImpactandInfluence施加影响...............................................................................51InformationSeeking信息搜集................................................................................58Initiative积极主动...................................................................................................622BuildingCustomerCapabilityCluster构建客户能力的素质群CustomerFocus关注客户Definition:定义Thepassiontounderstandandservethecustomer,meetingtheirneedsincreativeandinnovativeways.“Customer”referstocurrent,potentialandinternalcustomers.致力于理解客户需求，并为客户提供创造性解决方案的行为特征。“客户”是指现在的、潜在的、和内部客户。Dimension:维度Depthofthecustomer’sneeds.Complexityoftheaction.对客户理解的深度采取行动的难度Discussion:讨论CustomerFocusisattheheartofHuawei’svaluesandpurpose,anditisstrongestcharacteristicinthemarket.ItshouldinformalmosteverythingHuaweidoes.AtthehigherlevelsCustomerFocusinvolvescustomer-driveninnovation;atlowerlevelsitisresponsivenesstocustomerneeds.关注客户是华为价值和目的的中心，也是市场上最重要的特征。它应该反映华为所作的几乎任何事情。从较高的层次上来说，关注客户是指客户驱动创新；从较低的层次上来说，关注客户指满足客户的需求。Howitrelatestoothercompetencies:如何与其他素质相联系Tobedonewell,CustomerFocusneedstobesupportedby:UnderstandingOthers,totrulylistentoandunderstandthecustomer’sunderlyingneeds,notjustwhatweassumethatthecustomerneeds.StrategicThinking,toshapeHuawei’sresponsetothecustomerAppropriateBuildingHuaweiCapabilitycompetencies,toensureafulldepartmentalororganizationalresponse.要良好应用，关注客户素质需要以下素质的支持：理解他人素质：真正地去倾听和理解客户的潜在需求，而不是我们假设客户需求什么...