运筹学在中大五院运营管理中的应用运筹学在中大五院运营管理中的应用摘要本设计主要是运用运筹学中的线性规划模型与排队论模型等方法对中大五院进行研究、改善与优化从而展现运筹学独特的魅力。通过研究运筹学在医院运营方面的应用设计，对中大五院进行研究与优化。具体内容为：1.通过采用运筹学中的线性规划的方法使医院门诊部人员配置合理，值班医护人员人数较少，利益最大化，达到小付出大收益的目的；2.通过采用运筹学中排队论解决门诊部中挂号处排队服务系统存在的问题，平衡患者于与医院服务之间的关系；3.通过对医院患者就诊流程的路径优化，使患者满意度提高，缓解人流拥挤带来的压力。发展至今，运筹学出现在各个知识层面中，其主要涉及社会活动的有关策划和管理等的多个领域。尤其是在医院管理决策中，很多医院中的实际问题可以归纳为运筹学问题。关键词：线性规划；排队系统；排队论；流程优化；门诊流程TheapplicationofoperationalresearchintheoperationmanagementoftheFifthAffiliatedHospitalSunYat-SenUniversityAbstractThisdesignismainlytousethelinearprogrammingmodelandqueuingtheorymodelintheFifthAffiliatedHospitalSunYat-SenUniversitytostudy,improveandoptimizetheresearchobjectstoshowtheuniquecharmofoperationsresearch.ByresearchingtheapplicationdesignofoperationsresearchintheFifthAffiliatedHospitalSunYat-SenUniversityareresearchedandoptimized.Thespecificcontentsareasfollows:1.Usingthelinearprogrammingmethodinoperationsresearchtomakethestaffoftheoutpatientdepartmentofthehospitalreasonable,thenumberofmedicalstaffondutyissmall,andthebenefitsaremaximizedtoachievethegoalofsmallpayouts;Queuingtheorysolvestheproblemsinthequeuingservicesystemoftheregistrationofficeintheoutpatientdepartment,andbalancestherelationshipbetweenpatientsandhospitalservices;3.Byoptimizingthepathofthehospitalpatienttreatmentprocess,thepatientsatisfactionisimprovedandthecrowdingcausedbythecrowdiseasedpressure.Sinceitsdevelopment,operationsresearchhasappearedatvariouslevelsofknowledge,mainlyinvolvingmultiplefieldsrelatedtoplanningandmanagementofsocialactivities.Especiallyinthehospitalmanagementdecision-making,theactualproblemsinmanyhospitalscanbesummarizedasoperationalresearchproblems.Keywords:Linearprogramming;Queuingsystem;queuingtheory;ProcessOptimization;Outpatientprocess目录1前言...........................................................................11.1本设计的目的以及应达到的要求............................................11.2运筹学在国内外的现状与发展前景..........................................11.3本设计应解决的主要问题..................................................21.4本设计的研究对象基本介绍................................................32基于线性规划的排班问题研究优化设计.............................................42.1线性规划的概论..........................................................42.2排班问题的概况..........................................................42.3需要解决的问题以及问题的分析............................................52.4方案一的设计与求解......................................................52.4.1方案一的设计......................................................52.4.2方案一模型的建立与求解............................................62.4.3方案一的评价......................................................82.5方案二的设计与求解......................................................82.5.1方案二的设计......................................................82.5.2方案二模型的建立与求解............................................92.5...
