零售商主导型供应链的绩效评价体系研究摘要随着市场经济的不断发展和技术的进步，市场由卖方市场向买方市场逐渐转变，零售商在市场中占据越来越重要的地位。由于目前对于供应链绩效评价体系的研究主要集中于制造业，零售商主导型供应链没有科学、全面的绩效评价体系，零售企业无法通过建立绩效评价体系来监控自身供应链的运营状况。文章首先介绍了国内外关于供应链绩效评价体系的相关理论研究，然后以财务、顾客绩效、核心企业能力、运营流程和伙伴关系五个因素为基础构建了零售商主导型供应链绩效评价体系框架，最后以乐购超市及其供应商形成的供应链为例，利用模糊层次分析法对该供应链的绩效评价体系进行了说明以及具体应用。零售商主导型供应链作为一种新兴的供应链模式，受到越来越多的关注，本文通过研究这种供应链模式，为零售商主导型供应链提供指导，有助于零售企业了解未来需要优化的具体方向。【关键词】零售商主导型供应链；模糊层次分析法；供应链绩效评价体系Theretailer'sleadingsupplychainperformanceevaluationsystemofresearchAbstractWiththecontinuousdevelopmentofmarketeconomyandtheprogressoftechnology,themarketischangingfromseller'smarkettobuyer'smarket,retailersareincreasinglyimportantinthemarket.Becausecurrentsupplychainperformanceevaluationsystemisfocusedonmanufacturing,theretailer'smainsupplychainhasnoscientificandcomprehensiveperformanceevaluationsystem,retailcompaniescannotmonitortheirsupplychainsthroughperformanceevaluationsystems.Firstofall,thearticleintroducestheresearchontheperformanceevaluationofsupplychain.Thenwiththefinancialperformance,customer,enterprisecoreability,operationprocessandthepartnershiponthebasisofthefivefactorsretailersleadingsupplychainperformanceevaluationindexsystem.Finally,inordertothesupplychainofTescoandoneofitssuppliersasanexample,theperformanceevaluationindexsystemofthesupplychainisexplainedandappliedbythefuzzyanalytichierarchyprocess.Retailersleadingsupplychainasanewmodeofsupplychain,gettingmoreandmoreattention,thisarticlethroughstudiesthisnewmodeofsupplychain,leadingsupplychainprovidesguidanceforretailers,helptounderstandneedtooptimizethespecificdirectionoffutureretailenterprises.[Keywords]retailer-leadingsupplychain;fuzzycomprehensiveevaluation;supplychainperformanceappraisalsystem目录一、绪论..................................................................................................................................................1（一）研究背景、目的与意义.......................................................................................................1（二)国内外研究综述....................................................................................................................1二、零售商主导型供应链绩效评价体系的现状...................................................................................2三、零售商主导型供应链绩效评价体系框架的建立及分析...............................................................3（一）供应链绩效评价框架的建立...............................................................................................3（二）供应链绩效评价指标...........................................................................................................3四、零售商主导型供应链绩效的评价方法——以乐购超市为例.......................................................5（一）乐购超市背景简介...............................................................................................................5（二）模糊层次分析法原理..............................................
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