必修五Unit13PeopleⅠ.完形填空Ihadabadexperiencethathappenedlastyear.MywifeandI__1__alandscapedesigncompanytoplantgrassandflowersandputinastonewalkwayinourbackyard.Aftertheydidthework，mywifelookedoverthe__2__andrealizedtheyhadchargedusalotofmoneyforplantsthatwere__3__planted.Whenwebroughtthe__4__uptotheownersofthecompany，thefirstthingtheydidwasrefuseto__5__it.Theysaidtheywereinnocent.Whenweaskedthem，theysaidtheyweren't__6__sincemywifeandIcouldhaveremovedtheplants.Infact，theyweretryingtoputthe__7__ontheircustomer.Whenwe__8__themthroughthebackyardanditwascleartherewasnowaywecouldhavemovedawaytheplants(itwouldhavebeenalotofplantsandclearlynoticeable)，theythen__9__topayusbackonly75%ofwhattheyowedus.Wethoughtitwas__10__butdecidedtoacceptit.Butwait.There'smore.Afewmonthslater，thestonewalkwaytheyputin__11__．WhenIaskedthecompanyto__12__it，theysaidtheywoulddoso，__13__amonthlatertheystillhadn'tdoneit.Morecracks(裂缝)showedupandthingsgotworse.__14__，Iwillneverdobusinesswiththiscompanyagain.Theyprovideduswiththeworstcustomer__15__I'veeverhad.Itmademeshakemyhead，getfrustratedand__16__howsomeonecoulddobusinesslikethisandsurvive.Onepersonwhofeelscheatedbyacompanycan__17__millionsofpeoplethroughFacebook.Twitterandonlinereviewsites，whichwillhaveanegative__18__onitsbrand.Acompanycannolonger__19__itscustomers.Theycan'ttreatthem__20__andexpecttothrive(兴旺)．【语篇解读】作者遭遇了一次糟糕的客户服务经历。1．A.orderedB．permittedC．beggedD．hired答案D[根据后文提到的纠纷可知，作者和妻子雇用了一家公司。]2．A.planB．billC．conditionD．material答案B[根据句中chargedusalotofmoney可知，这里指账单。]3．A.everB．sometimesC．neverD．often答案C[根据第二段中mywifeandIcouldhaveremovedtheplants可知，作者的妻子发现，有些植物没有种植，却被收了钱。]4．A.matterB．historyC．replyD．result答案A[作者和妻子向公司经营者提出这个问题。]5．A.explainB．acknowledgeC．shareD．balance答案B[根据后句Theysaidtheywereinnocent可知，他们拒绝承认问题。]6．A.confusedB．disappointedC．responsibleD．curious答案C[根据句中mywifeandIcouldhaveremovedtheplants可知，他们认为自己没有责任。]7．A.blameB．creditC．costD．attitude答案A[根据下文therewasnowaywecouldhavemovedawaytheplants可知，他们就是尽力把责任推给客户。]8．A.pickedB．walkedC．employedD．pulled答案B[根据句中throughthebackyard可知，作者和妻子带着他们查看情况。]9．A.acceptedB．affordedC．offeredD．required答案C[根据句中payusback可知，他们提出赔偿。]10．A.ordinaryB．unfairC．essentialD．reasonable答案B[根据前句中only75%ofwhattheyowedus和本句中but可知，作者和妻子认为不公平。]11．A.turnedupB．caughtfireC．madeprogressD．brokedown答案D[根据后文Morecracksshowedup可推断，走道坏了。]12．A.repairB．placeC．produceD．add答案A[根据后文内容可知，作者让他们来修理一下。]13．A.althoughB．soC．butD．because答案C[根据句中theystillhadn'tdoneit可知，这里表示转折。]14．A.ProbablyB．FortunatelyC．SimilarlyD．Obviously答案D[通过作者遇到的问题可知，显而易见，他再也不会和这家公司有往来了。]15．A.serviceB．attitudeC．priceD．method答案A[根据前文内容可知，这个公司为他们提供了最差的服务。]16．A.imagineB．predictC．wonderD．study答案C[根据句中Itmademeshakemyhead，getfrustrated可推断，作者想知道这样的公司怎么会发展。]17．A.foolB．reachC．followD．count答案B[根据句中throughFacebook,Twitterandonlinereviewsites可得出答案。]18．A.futureB．reasonC．experienceD．impact答案D[根据句中negative和语境可知...
