中国银行青岛市南S支行绩效管理优化研究摘要在新时期大数据的背景下，“互联网+”使得各大行业都受到了不小的冲击和影响，银行系统自然也在其中。如何能在日趋激烈的市场竞争压力下站稳脚跟，并能很好的带动当地经济的发展，已经是各大中小银行必须要解决的问题。不断吸收优秀人才，并充分激发员工潜能，提升群体凝聚力以及建立更科学更完善的绩效管理制度是我国商业银行应对强烈竞争的最佳出路。将中国银行青岛市南S支行选作此次研究的目标，以国内外先进的绩效管理制度和方法作为对比参考，从不同的维度出发，采取调查问卷和访谈等方式进行调研与研究，总结了以下几个问题：重财务指标而轻非财务指标的过程管控；员工与领导层严重缺乏沟通；出现问题经常不能尽快尽好的解决；考核没有一个明确的标准等。本文在了解了中国银行青岛市南S支行的绩效管理体系面临的问题后，提出了设定全方位系统评价、建立有效实用的绩效沟通和反馈机制、合理设定进步系数和标杆系数、绩效考核结果与工资薪酬的挂钩调整等方法，不仅可以解决银行业绩效管理问题、薪酬透明公正问题、人才流动性大的问题等，还能帮助其他商业银行分支行制定更加优化的绩效管理以面对日益激烈的市场竞争。关键词：中国银行，绩效管理，绩效考核，优化AStudyonOptimalPerformanceManagementofChinaBranchinQingdaoAbstractInthecontextofthebigdatainthenewera,"Internet+"hascausedgreatimpactandimpactonallmajorindustries,andthebankingsystemisnaturallyinit.Howtogainafirmfootholdundertheincreasinglyfiercemarketcompetitionpressure,andcandrivethedevelopmentoflocaleconomywell,hasbeentheproblemthatthebigandsmallBankshavetosolve.Constantlyabsorbingtalents,andfullymotivateemployeespotential,enhancegroupcohesion,andestablishmorescientificandperfectperformancemanagementsystemisthebestwayforourcountrycommercialbanktocopewithstrongcompetition.TheselectionofthebankofChina,QingdaosouthSbranchastheresearchtarget,theadvancedperformancemanagementsystemathomeandabroadandmethodsascontrastreference,startingfromdifferentdimensions,totakeintheformofquestionnaireandinterviewandinvestigationandresearch,summedupthefollowingquestions:lightheavyfinancialindicatorsandnon-financialindicatorsofprocesscontrol;Seriouslackofcommunicationbetweenemployeesandleadership;Problemsoftencannotbesolvedassoonaspossible;Thereisnoclearstandardforassessment.Basedonunderstandingthesub-branchofbankofChina,QingdaosouthSperformancemanagementsystemproblems,putsforwardthecomprehensiveevaluationsystem,establishaneffectiveandpracticalperformancecommunicationandfeedbackmechanism,progresscoefficientandcoefficientofbenchmarking,settingareasonableperformanceappraisalresultslinkedtopaywagesadjustmentmethod,notonlycansolvetheproblemofthebankingsectorperformancemanagement,compensation,transparentandfairproblem,theproblemofthetalentliquidity,etc.,canalsohelpothercommercialbankbranchesmoreoptimizedforperformancemanagementinthefaceofincreasinglyfiercemarketcompetition.Keywords:bankofChina;performancemanagemen;performanceappraisal;optimization.目录1绪论..................................................................11.1研究背景..........................................................11.2研究意义..........................................................21.3国内外研究现状....................................................21.4主要研究内容与研究框架............................................51.5研究方法..........................................................72相关理论综述..........................................................82.1相关概念的界定.................................
