STANDARDOPERATINGPROCEDURE标准操作程序Howtocleanlongstayguestroom怎样清洁长住房TASKNUMBER:任务序号HKFL-0041客房部文件-0041DEPARTMENT:部门Housekeeping客房部DATEISSUED:签发日期October-20062006年10月GUESTEXPECTATION:宾客期望N/ATIMETOTRAIN:培训时间25minutes25分钟Whyisthistaskimportantforyouandourguests?为什么这个任务对你和我们的顾客那么重要？Answers:答案1.Itisimportantthatwereturnallkeysandtheworksheettoensureproperrecordingandsecurity.归还所的钥匙和工作表对确保安全和恰当的纪录是重要的。2.Keysarehotelsbelonging.钥匙是酒店的财产。WHAT/STEPSHOW/STANDARDSTRAININGQUESTIONS1)ProcedureEntertheguestroom进房程序Accordingto“Howtoentertheguestroomprocedure”参考“如何进房程序”。Makesurethatyouwouldnotdisturbguest.Tosignalguestbeforeenteringroom确保你没有打扰客人，进房前让客人知道。2)Setupsuppliesandequipmentforcleaningtheroom准备打扫房间的工具Placethevacuumthecleaneroutsidetheroombytheopendoor.把吸尘器放在房间外面。Placethecleaningsupplycaddyonthefloorbythewallinsidebathroom把清洁盒放在卫生间外面。3)Prepareforcleaningroom准备清洁房间Removeroomserviceequipment.撤出房间里送餐用品。Checkguestlaundrywithlistornotandcollect.检查客人洗衣是否填好洗衣单并收取。Collectalltrashandemptyashtrayanddustbin.收出房间里的垃圾倒干净烟灰缸和垃圾桶。Stripthebedcheckanybedcarefully.撤床并检查客人的物品。Makingbed.做床。Foldthenightgownsorpajamasneatlyandplacethemonthebedspread.把睡衣整齐地叠放在床头。４）Dusttheguestroom房间抹尘Dusttheroominclock-wisemotionwithdampcloth.按随时间方向抹尘。Lifttheguest’spropertyanddustunderthem.Thenputthembackinthesameorderasbefore.把客人的物品拿开抹尘，然后放回原来的位置。Checktheminibaritems.检查迷你吧物品。Checkontheroommaintenance检查房间的维护保养。Neatlyplaceshoessidebyside,hanglyingclothesneatlyoverachair.把鞋整齐地摆好，把衣服挂在椅子上。Iftheairconditioningisalwaysonhigh,soleaveitonhigh.如果调保持较的温度，保持原来的温度。５）BegintocleantheB/room开始打扫卫生间Spraythetoiletcleanerinthetoiletbowel.喷少量厕洁剂在马桶里。Cleanthecoffee/teacupsandashtrayswithdisinfectant.用消毒液清洁咖啡杯、茶杯和烟灰缸。Cleanthebasin,vanitycounter,bathtub,andshowerareawithbathroomcleaner.清洁面盆面台，浴缸和淋浴间。CleanthetoiletbowelandtankwithWC.清洁马桶Dryonabovethingsaswellasmirror.擦干净子和所有物品。Cleanthefloor.清洁地面。Cleanthebathroomdoor.清洁卫生间门。6）Replenishroomsupplies补充房间客用品Replenishguestsuppliesandlinenintoroom.更换客用品和棉织品。Vacuumthecarpetofbedroom.房间吸尘。Toaroundtheroomcheckagain,ensureeverythingallright.再整体检查一遍，确保无任何问题。Removethekeycardlockthedoor.拿走房卡锁好门。Nowaskthetraineetopracticethetaskfromstarttoendtotestcompetency.现在让受训者从头到尾操作此项工作，以此测定其技能。
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