I摘要绩效考核是组织依据目标或指标体系对成员个人或团队的工作行为及其结果进行评价、判定的过程。中小企业是我国经济的重要组成部分，自绩效考核理论提出以来，一部分中小企业已经形成了系统的绩效考核管理，到目前，已经形成了定量考核、以每日每周考核为基础的月度考核但同时也存在内容琐细、工作量过大、员工参与不够等缺陷。为了最大限度地发挥绩效考核的功能，也为了适应时代的要求，改进和完善中小企业的绩效考核是势在必行。完善中小企业绩效考核的主要措施是更新观念，变月度考核为季度考核，加强事前与事后的沟通。通过上述措施，实现绩效考核的自我完善和发展。关键词：绩效；绩效评价；平衡积分卡IIAbstractPerformanceevaluationistheprocessofworkingbehavioraccordingtothetargetorindexsystemforpersonalorteammembersandtheresultsoftheevaluation,decision.SMEsareanimportantpartofChina'seconomy,sincetheperformanceappraisaltheory,partofthesmallandmedium-sizedenterpriseshaveformedaperformanceappraisalmanagementsystem,uptothepresent,hasformedaquantitativeassessmentonadaily,weeklybasedassessmentandthemonthlyassessmentbutalsokeptinthecontenttrivial,excessiveworkload,employeeparticipationisnotenoughsuchdefects.Inordertomaximizetheperformanceevaluationfunction,alsoinordertomeettherequirementsofthetimes,improveandperfectthesmallandmedium-sizedenterpriseperformanceappraisalistobeimperative.Themainmeasurestoimprovetheperformanceofsmallandmediumsizedenterprisesistoupdatetheconcept,changethemonthlyassessmentforthequarterlyexamination,strengthenbeforehandandafterwardscommunication.Throughthesemeasures,selfperfectionanddevelopmentofperformanceappraisal.Keywords：Performance；Performanceevaluation；BalancedScorecardIII目录摘要........................................................................................................................................................IAbstract.....................................................................................................................................................II第1章绪论...............................................................................................................................................41.1研究背景....................................................................................................................................41.2研究方法....................................................................................................................................4第2章绩效管理理论概述....................................................................................................................52.1绩效及绩效管理的概念..........................................................................................................52.1.1绩效..............................................................................................................................52.1.2绩效评价......................................................................................................................52.2绩效评价的方法......................................................................................................................62.2.1平衡计分卡法（BSC）................................................................................................62.2.2关键绩效指标法（KPI）............................................................................................72.3绩效管理的流程.........................................................
