第1页共6页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共6页这可能是酒店人每天都在看的东西！收藏！120个酒店专业术语+缩写，你值得拥有酒店管理必知！当然，可能有些叫法不同而已。比如：人事部是PersonalDeparment，而比较常见叫法是HR。欢迎大家指正哦！Department：部门GeneralManager:GM总经理DeputyManager副总经理ExecutiveOffice总经理办公室PersonnelDepartment人事部SalesDepartment销售部PublicRelationDepartment:PR公关部FrontOfficeDepartment:FO前厅部HousekeepingDepartment:HSKP管家部LaundryDepartment洗衣部FoodandBeverageDepartment:F&B餐饮部AccountDepartment/FinancialDepartment财务部PurchasingDepartment采购部TrainingDepartment培训部EngineeringDepartment工程部SecurityDepartment保安部ComputerＲoom电脑房Publicarea:PA公共区域Dutymanager值班经理Address：称呼GeneralManager：GM总经理DepartmentHead：DH部门经理Directoryofsales：DOS销售总监FrontOfficeManager：FOM前厅经理第2页共6页第1页共6页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共6页AssistantFOM：AFOM前厅副经理AssistantManager：A大堂副理Supervisor主管AssistantSupervisor副主管Captain/ShiftLeader领班Financialcontroller财务总监FrontOfficeSection前厅各分部Reception：Recp(Receptionist)接待处Reservation：Rsvn订房部Concierge/BellＣounter礼宾部Operator：总机BusinessCenter：BC商务中心FrontＯfficeＣashier：FOC前厅收银Transportation租车服务Mail&Information邮件及问询FrontOfficeTerminology前厅术语Check-in:C/I入住Check-out:C/O退房Register/pre-registration提前登记RegistrationCard：RC登记卡PassportNumber护照号码Nationality国籍ArrivalDate：ARR抵店日DepartureDate：DEP离店日Dueout:DO预离RoomRate：RMRT房价ServiceCharge：SVCCHG服务费第3页共6页第2页共6页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共6页GovernmentTax政府税收SingleRoom/KingSizeBed：单人房DoubleRoom/TwinRoom双人房Suite套房PresidentialSuite总统套房VacantReady:VR空净房OccupiedRoom：OC占用房OutOfOrder：OOO坏房OccupiedDirty：OD占用脏房VacantDirty：VD空房脏房Assign：AS分房MasterCard/key万能钥匙LockRoom锁房DoubleLock反锁Skipper跑单Discount：IS折扣Tariff房价Brochure小册子CreditCard信用卡Deposit按金Booking预订Booking-Reservation预订Message留言Massage按摩Fax传真Cable电挂Computer电脑Telegram电报Luggage/Baggage行李Parcel包裹第4页共6页第3页共6页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共6页RoomChange换房SafetyBox/SafeDepositBox保险箱Cash现金Signature签名式样GuestFolio客单Traveler’sCheque(Check)旅行支票ForeignExchangeService外币兑换服务CoffeeShop咖啡阁Bar酒吧ShoppingArcade商场HealthCenter健康中心ChineseRestaurant中餐厅WesternRestaurant西餐厅Lobby大堂BallRoom舞厅BanquetRoom宴会厅FunctionRoom多功能厅Corridor走廊PostCard明信片LetterPaper信纸AirMail航空邮件CourierMail急件ExpressMail快件AirportPick-up机场接送Assignment分房Amenity赠品ConnectionRoom相通房AdjoiningRoom相邻房AdvanceDeposit预付订金Bill/folio账单第5页共6页第4页共6页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共6页BlackList黑名单Calculator计算器Complaint投诉Complimentary免费Commission佣金Non-commissionable非佣金的Driveway车道FrontEntrance正门RoomKey房间钥匙PigeonHole信箱ExtensionNumber分机号码MorningCall叫醒服务Wake-upCall叫醒服务LongDistanceCall长途电话OutsideCall外线电话InternalCall/LocalCall内部电话/本地电话Cancel(Cancellation)取消Confirm(Confirmationg)：CFMD确认RoomType房间类型WaitingList等候名单Sightseeting观光TravelAgent旅行社GroupBreakfast团体早餐MealCoupon餐券CorporateRate/CommercialRate商业客户价格CorporateAccount/CommercialAccount商业客户ConferenceRate会议价格CityMap市内地图FlightSchedule航班时刻表Forecast预测第6页共6页第5页共6页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第6页共6页ExtraBed加床GuestOwnAccount自付GuestList客人名单Balance差额HouseAccount公司账HoldforArrival预留Hospitality礼貌LightLuggage(Baggage)轻行李LateCharge迟退收费LateC/O迟退Lost&Found失物认领处MasterCard万事达卡ManualFolio主单MasterSystem手工操作Mini-bar小冰箱MarbleFloor云石地板No-show预定未到OutofTown室外MailTransferM/T传递邮件ＴransferAccountsCheck信汇
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