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联通省级客户管理（大客户部分）系统需求说明书（征求意见稿）中国联合通信有限公司年月目录一．概述........................................................................................................................................................引言...........................................................................................................................................................近期目标...................................................................................................................................................编制目的...................................................................................................................................................适用范围...................................................................................................................................................文档编制...................................................................................................................................................需求解释...................................................................................................................................................编制依据及参考资料..............................................................................................................................二．客户服务支撑需求................................................................................................................................客服渠道...................................................................................................................................................客服需求..................................................................................................................................................三．俱乐部管理及服务支撑需求................................................................................................................俱乐部基本信息管理...............................................................................................................................俱乐部会员管理......................................................................................................................................会员基本资料管理...............................................................................................................................会员个性化资料管理...........................................................................................................................会员级别管理.......................................................................................................................................会员级别定义维护...........................................................................................................................................会员级别规则管理...........................................................................................................................................会员资格审核...................................................................................................................................................会员升降级处理...............................................................................................................................................会员级别修改..................................................