英国XX控股有限公司XX鞋业连锁体系营运规范手册第五部分营运管理手册深圳123管理咨询有限公司2006年12月目录第一部分单店概述................................................5第二部分单店人力资源管理........................................8一、门店人员结构图..............................................9二、店长工作职责与相应权利......................................9三、人员管理的内容及重点.......................................12（一）人员管理的内容........................................12（二）人员管理的重点........................................15四、员工的招聘与保留...........................................151、招聘员工.................................................162、员工离职.................................................163、员工保留.................................................16附件：.........................................................17五、员工绩效考评与激励.........................................20（一）绩效考评的内容........................................20（二）工作能力的考评........................................21（三）激励员工的方法........................................21第三部分单店人力资源培训.......................................24一、学习型组织的观点...........................................25二、店面培训的重要性...........................................25三、店面培训职责...............................................26四、店面培训的要求.............................................261、店面内部培训必须符合公司整体培训要求.....................262、店面培训的基本原则.......................................26五、店面岗前培训...............................................271、主旨.....................................................272、要求.....................................................273、内容.....................................................28六、店面在职培训...............................................281、主旨.....................................................282、培训范围.................................................283、培训类型.................................................284、培训对象.................................................285、培训的实施...............................................28七、店面培训纪律...............................................29八、店面培训的方法.............................................301、座谈式...................................................302、课堂培训.................................................303、“肩并肩”帮带培训.......................................31九、店面培训的考核.............................................311、培训考核的重要性.........................................312、笔试考核.................................................313、实际操作考核.............................................324、口头式问答考核...........................................32十、培训考核评分...............................................32十一、店面培训工作流程.........................................32第一步：明确培训需求........................................32第二步：制定培训计划........................................32第三步：准备培训............................................33第四步：实施培训............................................33第五步：培训评估............................................33第六步：培训后的追踪与考核..................................33第七步...
