碧桂园物业社区文化部工作手册目录第一节部门职责与工作目标1一、社区文化部部门职责..................................................................................1（一）财务视角..........................................................................................................1（二）顾客视角..........................................................................................................1（三）内部流程视角..................................................................................................1（四）员工学习与成长视角......................................................................................1二、社区文化部工作目标及衡量标准..............................................................2（一）财务视角..........................................................................................................2（二）顾客视角..........................................................................................................2（三）内部流程视角..................................................................................................2（四）员工学习与成长视角......................................................................................3三、部门架构图..................................................................................................3第二节岗位职务说明书4一、主管职务说明书..........................................................................................4（一）任职资格..........................................................................................................4（二）工作关系..........................................................................................................4（三）岗位职责及工作目标......................................................................................5（四）工作中注意事项及应对方法..........................................................................5二、助理编辑职务说明书..................................................................................5（一）任职资格..........................................................................................................5（二）工作关系..........................................................................................................6（三）岗位职责..........................................................................................................6（四）工作目标及衡量标准......................................................................................6（五）工作中注意事项及应对方法..........................................................................7第三节操作规程8一、固定类工作..................................................................................................8（一）规性活动..........................................................................................................8（二）重大节假日大型社区活动..............................................................................9（三）业主来访接待................................................................................................11（四）业主电话来访接待........................................................................................12（五）回访业主工作................................................................................................13二、间断类工作.....................................
