河北联通增值业务系列管理办法河北联通合作增值业务管理办法(V1.0)河北联通2009年4月I河北联通增值业务系列管理办法目录目录...............................................................................II前言..............................................................................III1范围..................................................................................42规范性引用文件........................................................................43术语和缩略语..........................................................................44合作模式原则..........................................................................54.1合作模式分类........................................................................54.2合作模式分工........................................................................54.3合作受理原则........................................................................55合作范围与产品........................................................................55.1短信类产品..........................................................................65.2彩信类产品..........................................................................65.3铃音类产品..........................................................................65.4语音类产品..........................................................................65.5数据类产品..........................................................................66合作方权利与义务......................................................................66.1基本权利............................................................................66.2基本义务............................................................................77计费结算原则..........................................................................87.1计费原则............................................................................87.2结算内容............................................................................97.3结算比例............................................................................97.4结算限额............................................................................97.5结算模式............................................................................97.6结算流程...........................................................................107.7对帐原则...........................................................................118客户服务管理.........................................................................118.1客户服务监督管理...................................................................118.2客户服务职责分工...................................................................128.3统一客户服务标准...................................................................128.4客户服务体系要求...................................................................128.5客服质量监督处理...................................................................139准入机制.............................................................................139.1基本准入条件.......................................................................139.2合作选择机制.......................................................................149.3日常管理内容.......................................................................159.4一般管理流程............................................
