第1页共16页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共16页流程化管理课题学习笔记——“认识流程、建立流程、运作流程、优化流程、e化流程、运作流程”目录所选书目列表---------------------------------------------------------------------------------------------------2第二章主要概念及理论原则.........................................................................................................32.1概念.....................................................................................................................................32.1.3流程管理：..............................................................................................................32.2理论原则.............................................................................................................................32.2.1客户理论..................................................................................................................32.2.2竞争优势理论..........................................................................................................32.2.3内部运作优化理论..................................................................................................42.2.4实施理论..................................................................................................................42.2.5再认识理论..............................................................................................................4第三章方法论................................................................................................................................63.1业务流程描述.....................................................................................................................63.1.5原则..........................................................................................................................73.2业务流程规划设计.............................................................................................................73.2.1流程分类..................................................................................................................73.2.2流程体系规划..........................................................................................................73.3业务流程分析和诊断.........................................................................................................73.3.1流程分析的内容......................................................................................................73.3.2流程客户分析..........................................................................................................83.3.3流程的资源消耗成本分析......................................................................................83.3.4流程的瓶颈分析......................................................................................................83.3.5流程的内部控制分析..............................................................................................83.3.6流程的稳定性分析..................................................................................................83.4流程优化.............................................................................................................................93.4.1流程管理对流程优化的要求..................................................................................93....
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