湖南销售公司非油品业务管理手册2011年11月1目录第一章便利店管理........................................................................................................................6第一节便利店的开设...................................................................................................6一、便利店类型..............................................................................................................6二、便利店开设要求.......................................................................................................6三、便利店人员配备.......................................................................................................6第二节便利店订收货管理............................................................................................8一、商品分类..................................................................................................................8二、商品的订货..............................................................................................................8三、商品的收货入库.......................................................................................................9四、制定库存量..............................................................................................................9五、新货进场..................................................................................................................9第三节便利店日常管理..............................................................................................10一、商品价格制定........................................................................................................10二、价格的执行...........................................................................................................10三、相应处罚................................................................................................................10第四节现场、货品陈列管理.......................................................................................10一、便利店现场、货品陈列管理................................................................................10二、便利店商品的陈列.................................................................................................11第五节、便利店库存、盘点管理.................................................................................13一、货品储存管理........................................................................................................13二、库存管理................................................................................................................14三、贵重货品管理........................................................................................................15四、便利店盘点............................................................................................................15第六节商品安全管理.................................................................................................17一、便利店商品安全管理.............................................................................................17二、食品安全................................................................................................................17三、便利店纠纷与投诉管理........................................................................................17第七节设备管...
