目录目录............................................................................................................................................1引言..................................................................................................................................................3第1章学习基本技巧...............................................................................................................31.1改进沟通................................................................................................................................31.2理解身体语言.........................................................................................................................51.3理解和运用手势.....................................................................................................................61.4学会聆听................................................................................................................................71.5提问........................................................................................................................................91.6高效率阅读...........................................................................................................................101.7作好记录...............................................................................................................................12第2章交流信息.....................................................................................................................132.1进行接触...............................................................................................................................132.2传递信息..............................................................................................................................142.3使用电话..............................................................................................................................152.4运用信息技术......................................................................................................................162.5书写信件..............................................................................................................................18第3章掌握更多技巧.............................................................................................................193.1有效地下达指示..................................................................................................................193.2单独沟通..............................................................................................................................203.3成功地主持会议..................................................................................................................213.4与听众沟通..........................................................................................................................223.5销售中的沟通......................................................................................................................253.6成功谈判..............................................................................................................................263.7编写报告..............................................................................................................................273.8撰写提议............
