目录第一部分教务部概况...................................................................................................................21.1教务部的战略地位...............................................................................................................21.2教务部主要工作介绍...........................................................................................................21.3教务部各岗位介绍...............................................................................................................21.4教务部的核心价值观...........................................................................................................31.5教务部的服务对象...............................................................................................................31.6教务部的师资介绍...............................................................................................................3第二部分教务部岗位职责...........................................................................................................42.1教务主任岗位职责...............................................................................................................42.2教务岗位职责.......................................................................................................................42.3班主任岗位职责...................................................................................................................4第三部分教务部工作流程...........................................................................................................53.1班主任工作流程...................................................................................................................53.2续费流程............................................................................................................................103.3退费流程............................................................................................................................123.4转介绍流程........................................................................................................................163.5缩单流程............................................................................................................................173.6一对一转大班流程.............................................................................................................193.7大班转一对一流程.............................................................................................................203.8课后回访系统录入流程......................................................................................................223.9课时单打印工作及流程......................................................................................................233.10教务工作流程...................................................................................................................253.11邮寄课时单相关工作及流程...........................................................................................283.12教务系统使用流程...........................................................................................................29第四部分学生管理规定.............................................................................................................314.1家长须知....................................