奉泰凯斯顿酒店前厅部管理模式及规章制度奉泰凯斯顿酒店前厅部管理模式及规章制度澳门凯斯顿（国际）酒店管理有限公司编制奉泰凯斯顿酒店前厅部管理模式及规章制度目录目录..............................................................I前言...............................................................11前厅部岗位设置图..................................................22前厅部岗位职责....................................................32.1前厅部经理职位说明..............................................32.2大堂副理职位说明................................................52.3接待领班职位说明................................................72.4收银领班职位说明................................................82.5收银员职位说明..................................................92.6行李生职位说明.................................................102.7驾驶员职位说明.................................................112.8接待人员职位说明...............................................123前厅部工作规范...................................................133.1大堂副理工作规范...............................................133.2前台接待工作规范...............................................253.3礼宾部工作规范.................................................343.4商务中心工作规范...............................................383.5总机室工作规范.................................................404前厅部管理制度...................................................424.1前厅部质量管理制度.............................................424.2前厅部财产物资管理制度.........................................424.3前厅部经营预算与经济活动分析管理制度...........................434.4前厅部成本管理制度.............................................444.5前厅部员工考勤制度.............................................444.6房务部员工培训制度.............................................454.7房务部工作例会制度.............................................454.8大堂副理管理制度...............................................464.9前台接待管理制度...............................................464.10礼宾部管理制度................................................474.11商务中心管理制度..............................................474.12总机管理制度..................................................475前厅部相关表格...................................................485.1入住登记表.....................................................485.2团队登记表.....................................................495.3申请免费/内部自用房预订单......................................505.4房间/房价变更单................................................51澳门凯斯顿（国际）酒店管理有限公司编制奉泰凯斯顿酒店前厅部管理模式及规章制度5.5押金收据.......................................................525.6团队预订单.....................................................535.7商务中心收费单据...............................................545.8委托代办书.....................................................555.9洗衣服务.......................................................565.10婴儿看护申请表................................................575.11预订单........................................................585.12杂项收费凭证..................................................595.13租车凭证......................................................605.14领取寄存行李证明......................
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