-本资料来自xm448x-销售管理销售管理-本资料来自xm448x-共八册·第一册共八册·第一册长安汽车经销商运营管理标准手册长安汽车经销商运营管理标准手册-本资料来自xm448x--本资料来自xm448x--本资料来自xm448x-目录前言.......................................................................................1一、销售流程规范....................................................................21.1展厅集客............................................................................................................21.2客户接待............................................................................................................81.3客户需求分析.................................................................................................171.4新车展示及介绍..............................................................................................221.5试乘试驾.........................................................................................................251.6报价成交.........................................................................................................301.7递交新车.........................................................................................................341.8售后维系.........................................................................................................38二、销售工作推动.................................................................402.1销售顾问一日工作..........................................................................................402.2销售顾问工作提示..........................................................................................40三、附件..........................................................................................43附件1：集客流量统计分析表...............................................................................43附件2：年度新车销售目标预估表........................................................................44附件3：客户信息卡..............................................................................................45附件4：展厅来电（店）客户信息登记表.............................................................47附件5：新车展示车辆检视表...............................................................................48附件6：试驾预约记录单......................................................................................48附件7：试驾准备工作检查表...............................................................................49附件8：试驾协议书..............................................................................................50附件9：试驾调查表..............................................................................................51附件10：报价单.................................................................................................52附件11：购车合约（参考范本）........................................................................53附件12：交车流程自检表...................................................................................55附件一三：长安汽车交车确认表............................................................................57附件14：客户现场满意度调查表........................................................................58附件一五：销售回访..............................................................................................59...
