摘要随着竞争环境的日益严峻，企业要接受的社会挑战也越来越多，面对快速变化的顾客需求，企业在变幻管理策略的同时也应该有标准化的流程以最有效率的方式满足更多的顾客多变的需求。本文正是在仔细研究企业现有流程的基础上，针对工厂中顾客需排队等待服务这一主要问题，运用鱼骨图的方法分析现有流程导致这一主要问题的原因，针对这些原因并结合流程中涉及的人员、部门、职能等方面运用不同的方法对不同的流程提出优化方案，其目的是为了缩短服务时间，更好地满足顾客需求。最后把排队论的M/M/S/k数学模型跟企业现有的问题相结合，通过量化的方法将优化的结果以准确的数据表示出来，通过比较的方式验证优化方案的优化效果。关键词：排队论，生产流程，问题分析，优化方案AbstractWiththedevelopmentofthecompetitionoftheworld,nearlyallofthebusinessesarefacingmoreandmorechallenges.Todealwiththeevergrowingandchangingdemandsofthecustomers,thecompaniesshouldcomeupwithdifferentstrategiesaswellasthestandardizedprocesstoimprovetheefficiency.Inthisessay,theauthorsearchedtheprobleminprocessesonthebasicofanalyzingthenowavailableoneswithsomemethods.Toalleviatethestressoflongqueueofthecustomersandimprovetheefficiencyinthefactory,theoptimalprogramhasbeencarriedoutinconsideringtheemployers,theapartmentandthefunctions.Intheend,theauthorcombinedthemodelM/M/S/kinthequeuingtheorywiththepracticalcasetotestifytheeffectandthefeasibilityofthegivenoptimalprogram.Keywords:queuingtheory,productionprocess,problemanalysis,optimalprogram目录目录............................................................................................................................1第一章绪论................................................................................................................21.1研究的背景、意义..............................................................................................21.2研究的现状分析..................................................................................................31.3本论文研究对象目前研究的不足......................................................................51.4本论文研究的目标与内容..................................................................................61.5本文的技术路线..................................................................................................6第二章上海晨讯科技现状分析................................................................................82.1企业基本概况......................................................................................................82.2企业的供应链及生产流程概况..........................................................................92.3供应链流程..........................................................................................................92.4原材料采购入库流程.........................................................................................112.5工厂生产领料流程............................................................................................132.6生产流程............................................................................................................14第三章排队论模型及算例分析..............................................................................163.1排队论及其应用................................................................................................163.2M/M/S/k模型及其适用范围..............................................................................193.3M/M/S/k模型的算例...
