第1页共113页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第1页共113页目录第一篇—总则................................................................................................................31.1街区简介.............................................................................................................31.2企业使命与理念.................................................................................................51.3熙南里商业街区管理办法.................................................................................6第二篇—招商管理篇..................................................................................................112.1招商管理制度...................................................................................................112.2招商操作手册...................................................................................................142.3熙南里街区意向商户确认单...........................................................................192.4熙南里街区意向商铺投标函...........................................................................20第三篇—宣传推广篇..................................................................................................213.1商业推广活动管理规定...................................................................................213.2街区路演活动须知...........................................................................................24第四篇—运营管理篇..................................................................................................254.1岗位职责...........................................................................................................254.2安全管理经济责任制.......................................................................................294.3值班管理规定...................................................................................................354.4例会管理规定...................................................................................................374.5商户装修安全管理手册...................................................................................394.6消防安全管理办法...........................................................................................564.7停车场管理规定...............................................................................................644.8街区公共区域施工管理规定...........................................................................684.9公共设备设施管理规定...................................................................................704.10突发事件应急预案.........................................................................................71第五篇—客户服务篇..................................................................................................76第2页共113页第1页共113页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第2页共113页5.1街区商户公约...................................................................................................765.2房屋租金收缴办法...........................................................................................805.3员工礼仪规范...................................................................................................82第六篇—物业服务篇....................................................................