全聚德烤鸭股份有限公司连锁经营培训管理手册（七）（讨论稿）北大纵横管理咨询公司二OO二年十二月目录第一章总则......................................................................................1第二章培训的机构和责任..................................................................1第三章培训的内容与类型..................................................................3第四章连锁店开业前培训..................................................................6第一节潜在加盟商培训............................................................................6第二节托管特许外派人员培训................................................................8第五章连锁店经营过程中培训........................................................12第一节初期开业现场培训......................................................................12第二节经营期间连续性培训..................................................................14第三节经营期间短期培训......................................................................16第六章受训者的权利与义务............................................................19第七章培训费用................................................................................20第八章流程描述................................................................................21附件1开业前对潜在加盟商培训流程........................................................21附件2开业前对托管特许外派人员培训流程............................................22附件3初期开业现场培训流程....................................................................23附件4经营期间连续型培训流程................................................................24附件5经营期间短期培训流程....................................................................25第九章各种表格................................................................................26附件1潜在加盟商培训需求调查表............................................................26附件2托管特许外派人员培训需求调查表................................................27附件3初期开业现场培训需求调查表........................................................28附件4连锁店经营期间连续性培训需求调查表........................................29附件5连锁店经营期间短期培训需求调查表............................................30附件6培训计划表........................................................................................31附件7培训课程表........................................................................................32附件8培训前置工作检核表........................................................................33附件9培训现场执勤人员注意事项表........................................................34附件10培训经费预算表..............................................................................35附件11员工培训考核成绩表......................................................................36附件12培训工作评价表..............................................................................37附件13培训课程心得报告..........................................................................38附件14培训工作记录表..............................................................................39附件15员工培训记录表..............................................................................40第一章总则第一条适用范围本设计方案适用于北京全聚德烤鸭股份有限公司及连...
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