FloridaPower&LightOnDemandLearningEnvironmentIBMBusinessConsultingServicesDevelopedforIbm.com/bcsFloridaPower&LightJune22,2004©CopyrightIBMCorporation2004F04-000397IBMBusinessConsultingServicesTableofContentsExecutiveSummary........................................................................................................................3OurUnderstanding.........................................................................................................................4OurSolution....................................................................................................................................5TheValueofOurCapabilities.........................................................................................................7TheValueofOurTools...............................................................................................................8WitnessSystem’seQualityNowandeQualityProducer...............................................................11OurOngoingRelationshipwithFloridaPower&Light..................................................................13IBM’sOwnLearningTransformationStory...................................................................................14ResponsetoRFPQuestions........................................................................................................16Pricing...........................................................................................................................................23Assumptions.................................................................................................................................25ClientReferencesandCitations...................................................................................................26IBMBusinessTermsandConditions............................................................................................32©Copyright2004IBM(unpublished).Allrightsreserved.Ifnototherwiseexpresslygovernedbythetermsofawrittenconfidentialityagreementexecutedbytheparties,theinformationpresentedhereinisIBMConfidentialinformationandshallonlybedisclosedtothoseemployeeswhohaveaneedtoknowofitscontents,shallnotbedisclosedtothirdpartiesoroutsideFloridaPowerandLight,andshallnotbeduplicated,used,ordisclosedinwholeorinpartforanypurposeotherthantoevaluatethisproposalforthecontemplatedbusinessarrangementwithIBMwithouttheexpresswrittenconsentofInternationalBusinessMachinesCorporation(IBM).Thisproposalisvalidfor90daysfromthedateonthecover.IBMandFPLConfidential第4页共34页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共34页ExecutiveSummaryTheFloridaPower&LightCompany(FPL)E-LearningRequestforProposalinitiatesthepurchaseofasimulationsoftwarepackagetoallowthecarecentertrainingdepartmenttheabilitytocreatecalltypesimulationtrainingviae-learningmodulesthatwillbeusedtocoachCustomerServiceRepresentatives.IBMisrecommendingthatitsproprietarytool,ContentProducer,beusedastheweb-basedtrainingauthoringcontentdevelopmentandcontentmanagementengine,andisalsorespondingatabroaderandmorestrategiclevel.FPLiscurrentlyintheinitialphaseofathree-phasemigration,aroll-outthatisanticipatedtorequireuptofouryearsbeforefullbenefitscanbeachieved.Inthefirststage,FPLisdefiningthecarecenterlearningstrategy,learningtechnologystandards;e-learningdevelopmentmeth...
