中国某某国际信托投资公司业务流程体系管理手册第三部分绩效管理体系实施手册目录第一章战略规划、全面预算与绩效管理关系模型..............................5第一节战略规划、全面预算与绩效管理的关系..............................5第二节绩效管理的概念..................................................62.1绩效管理的定义..................................................62.2绩效管理的目的..................................................62.3绩效管理的作用..................................................7第二章绩效管理的流程....................................................8第一节部门绩效管理流程................................................81.1主要控制点......................................................81.2关键绩效指标考核的职责分工......................................81.3部门绩效管理流程图.............................................101.4部门绩效管理的流程说明.........................................111.5部门绩效管理流程涉及的表单流转及职责分工.......................131.6绩效考核总体时间表.............................................16第二节绩效管理体系审阅调整流程.......................................172.1主要控制点.....................................................172.2涉及部门.......................................................172.3绩效管理体系审阅调整流程图.....................................172.4绩效管理体系审阅调整流程说明...................................17第三章关键绩效指标的来源...............................................19第一节产出绩效指标...................................................191.1产出绩效指标的定义.............................................191.2产出绩效指标的来源.............................................19第二节流程绩效指标...................................................202.1流程绩效指标的定义.............................................202.2流程绩效指标的来源.............................................20第四章关键绩效指标的筛选与整理.........................................21第一节平衡分数卡.....................................................211.1平衡分数卡的分类方法...........................................211.2人员发展、内部营运、客户市场、财务表现指标.....................211.3四大类指标的相互关系...........................................23第二节关键绩效指标的筛选.............................................252.1单个指标的特性测试.............................................252.2CQT平衡性测试.................................................262.3指标相互关系测试...............................................26第三节平衡分数卡的制作与体系的完善...................................283.1平衡分数卡的制作...............................................283.2平衡分数卡表格.................................................28第五章关键绩效指标权数的确定...........................................30第一节权数确定的方法.................................................301.1小组评分法的确立...............................................301.2评分小组的组成.................................................30第二节确定关键绩效指标的权数.........................................312.1确定关键绩效指标的重要程度.....................................312.2确定关键绩效指标的权重.........................................312.3关键绩效指标权重设定的表格.....................................31第六章关键绩效指标目标值的制定与修正....................................
