软件系统应急预案及快速恢复方案VIP专享VIP免费

XXX公司XXX运维实施项目综合服务应急预案及快速恢复方案1目录1.概述..........................................................................................................................................31.1编写目的..........................................................................................................................31.2适用范围......................................................................................................................31.3系统介绍..........................................................................................................................32.应急措施..................................................................................................................................42.1网络故障..........................................................................................................................42.2网关故障..........................................................................................................................62.3IVR服务器故障................................................................................................................72.4CTI服务器故障................................................................................................................72.5软话机控件单点故障.......................................................................................................82.6软话机控件多台故障.......................................................................................................82.7软话机控件无法正常接听...............................................................................................92.8软话机控件无法签入/签出...........................................................................................102.9话机声音不稳定............................................................................................................112.10IP话机声音太小..........................................................................................................112.11语音播报异常..............................................................................................................122.12无法登录信息XXX系统...............................................................................................132.13话务量暴增..................................................................................................................142.14无法设置呼叫转移......................................................................................................152.15故障等级以及响应时间...............................................................................................154.1调查与评估......................................................................................................................174.2改进措施........................................................................................................................173.宣传、培训和演练................................................................................................................175.1宣传............................................................................................................................185.2培训................................................................................................................................185.3演练.........................