摘 要随着酒店业的蓬勃发展，各星级酒店前厅部的人才却越来越稀缺。出现了酒店缺员工，员工难发展的局面。在这一背景下，研究者以在沈阳和平艾美酒店的前厅部亲身实习经历，对员工的能力拓展情况以及职业生涯发展状况进行分析；全文首先讲述了能力拓展，主要分为自身能力的认知与培养和酒店对员工的培训；其次介绍了职业生涯的概述与职业生涯规划的重要性；紧接着指出沈阳和平艾美酒店前厅部员工存在的问题并分析了原因，沈阳和平艾美酒店前厅部员工存在潜力难以被挖掘、酒店培训缺乏针对性、员工对职业生涯规划重视性低的问题。分析到的原因是由于管理层对员工不够及时的关注、员工自身能力的不足、酒店培训是面向大多数员工、员工和管理者都不够重视职业生涯规划。最后对这几点问题提出建议。关键词： 职业生涯发展； 能力拓展； 沈阳和平艾美酒店；IAbstractWith the vigorous development of hotel industry, the talents in front office of star hotels are becoming more and more scarce. There is a lack of staff in the hotel and it is difficult for the staff to develop. Under this background, the researcher analyzed the staff's ability development and career development based on his personal internship experience in the front office of Le Meridien Shenyang Heping Hotel. The full text first narrates the ability development, mainly divides into own ability cognition and the raise and the hotel to staff's training; Secondly, it introduces the summary of career and the importance of career planning. Then, it points out the problems existing in the staff development of Le Meridien Shenyang Heping Hotel and analyzes the reasons. The front office staff of Le Meridien Shenyang Heping Hotel have problems such as difficulty in tapping their potential, lack of pertinence in hotel training, and low emphasis on career planning. The reason is that the management does not pay enough attention to the staff in time, the staff's own ability is insufficient, hotel tra...
