目 录摘 要........................................................................................................................IAbstract.....................................................................................................................II引 言.......................................................................................................................11 当今酒店中餐厅的状况分析................................................................................21.1 来自星级酒店同行间的相互竞争...............................................................21.2 来自社会大众餐饮的竞争...........................................................................21.3 来自洋快餐的竞争.......................................................................................31.4 来自不同消费观念的竞争...........................................................................32 酒店中餐厅存在的问题........................................................................................42.1 酒店管理机制不合理...................................................................................42.2 酒店餐饮特色不突出...................................................................................62.3 硬件配置老套以及气氛低迷.......................................................................62.4 服务质量不断下降.......................................................................................62.5 酒店中餐厅营销力度不够...........................................................................73 酒店中餐厅问题的解决对策................................................................................83.1 加强酒店中餐厅内部的管理.......................................................................83.2 满足顾客的多种需求以及完善客史档案的建设.......................................93.3 内部设施的完善...........................................................................................93.4 合理培训、提高服务质量.......................
