目 录摘 要...................................................................................................................1Abstract......................................................................................................................2引 言...................................................................................................................11 行业发展现状........................................................................................................31.1 市场环境分析............................................................................................31.2 行业特点....................................................................................................42 相关理论基础........................................................................................................62.1 满意度理论................................................................................................62.2 旅游体验....................................................................................................62.3 消费者需求................................................................................................63 研究内容和方法....................................................................................................73.1 研究内容....................................................................................................73.2 研究方法....................................................................................................74 调研结果分析........................................................................................................94.1 顾客基本信息分析....................................................................................94.2 产品偏好的满意度分析..........................................................................104.3 员工服务的满意度分析..........................................................................124.4 设施安全的满意度分析......................
