精细化管理在住院患者出院带药管理中的应用

精细化管理在住院患者出院带药管理中的应用【摘要】目的:探索精细化管理在住院患者出院带药管理中的应用效果，寻求优化住院患者出院带药管理的有效措施。方法:收集并整理2016 年 1 月～6 月肾脏内科住院患者出院带药漏发情况，发现问题，分析原因，制定出改进措施；在 2016 年 7 月～12 月，实行精细化管理。观察并记录应用精细化管理前后出院带药的领取情况及患者出院带药取药流程满意度。结果:应用精细化管理后，住院患者出院带药漏发 率 从 2.49% 下 降 到 0.57% ， 患 者 满 意 度 从 91.41% 上 升 到99.07%，差异有统计学意义（P<0.05)。结论:精细化管理优化了出院带药管理流程，能够有效降低住院患者出院带药漏发率，提高患者出院带药领取流程满意度。【关键词】 精细化管理；出院带药；漏发率；满意度Delicacy Management in medication check-out by discharged hospitalized patients【Abstract】Objective: Exploring and optimizing the effectiveness of the delicacy management implemented in medication check-out by discharged hospitalized patients. Actions: Analyzing incorrect cases of medication check-out by discharged hospitalized patients from Jan to Jun 2016 in nephrology department, establishing corrective measures for improvements, implementing the delicacy management from July to December 2016, and tracking the satisfaction rate of discharged patients on medication checking out processes before and after implementation. Results: After implementing delicacy management, the rate of incorrect cases dropped from 2.49% to 0.57%, and the rate of the patients’ satisfaction increased from 91.41% to 99.07%. The difference is statistically significant (P<0.05). Conclusion: Medication check-out process has been optimized by implementing The medication through reducing the error rate and improving The satisfaction.【 Keywords 】 Delicacy management;Discharge medication;Missing delivery rate;Patients’ satisfaction精细化管理是源于日本 20 世纪 50 年代的一种企业管...