质量管理八大原则本译文表述的虽然是 ISO9000:2000 系列标准下的质量管理原则，但这些原则与 CMM/CMMI 标准的管理原则是相通的。特别是 CMMI 标准，综合了三个源标准，也借鉴和融合了当今适用的管理理论和实践，包括 ISO9000 等其他的标准的管理思想。 各软件企业所服务的行业不同，企业性质不同，组织战略不同，实施 ISO9000 标准，推行 CMM/CMMI 标准也就会有不同的实施方法。但管理原则应该是一致的。 所以，本人翻译了 ISO 官方网站上的这篇文章，希望对广阔企业理解和实施 CMM/CMMI/ISO9000 标准有启发和帮助。 Introduction 介绍 This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 本文介绍了修订版 ISO9000:2000 质量管理体系标准所依据的八大管理原则。这些原则可以作为一个框架，指导高级管理者改进组织的绩效。这些原则来源于参加 ISO 技术委员会 ISO/TC176 质量管理和质量保证的国际专家组的集体经验和知识。技术委员会负责 ISO9000 标准的开发和维护。 The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. 这八大管理原则在以下二个标准中有定义：ISO9000:2000,质量管理体系基础和词汇；ISO9004:2000，质量管理体系绩效改进指南。 This document gives the standardized descriptions of the principles as they appear in ISO 9000:2000 and ISO 9004:2000. In addition, it provides examples of the benefits derived from the...
