目 录摘 要...........................................................................................................IAbstract..........................................................................................................II引 言...........................................................................................................11 消费者权利的概述......................................................................................31.1 消费者的界定.......................................................................................31.2 消费者的权利.......................................................................................32 我国消费者权益保护的现状......................................................................52.1 消费者权益保护存在的主要问题.......................................................52.2 消费者权益面临的挑战.......................................................................73 国内外的消费者权益保护实践经验..........................................................93.1 国内消费者权益保护法产生的基础...................................................93.2 美国的消费者权益保护法...................................................................93.3 日本的消费者权益保护法.................................................................104 我国的消费者权益保护机制的完善对策................................................124.1 构建消费者权益仲裁机构.................................................................124.2 建立小额诉讼纠纷审理特别机构.....................................................124.3 建立消费者权益保护法庭.................................................................134.4 加强监督工作的完善.........................................................................13结 论.......................................................................................................15参考文献......................................................................................................
