目 录摘 要..................................................................................................................IAbstract...............................................................................................................II引 言..................................................................................................................11.酒店前厅部的概述..........................................................................................21.1 酒店前厅部的职能................................................................................21.2 酒店前厅部服务的重要性....................................................................21.3 酒店前厅部的现状................................................................................22.三亚亚特兰蒂斯前厅部现状..........................................................................42.1 部门间协作性差....................................................................................42.2 轻视员工的培训....................................................................................52.3 服务标准缺乏监管................................................................................62.4 员工满意度低导致流动性大................................................................73.亚特兰蒂斯前厅部可以采取的措施..............................................................83.1 加强部门之间的联系............................................................................83.2 加强对员工的培训................................................................................83.3 规范服务质量考核体系........................................................................93.4 设计员工满意体制..............................................................................104.改进方案效果的预期....................................................................................124.1 提升顾客体验......................................................................................124.2 增...
