目 录摘 要......................................................................I关键词......................................................................I引言........................................................................11 相关理论及概述...........................................................11.1 人性化管理.............................................................11.2 酒店人性化管理的具体表现...............................................11.3 酒店人性化管理的现实意义...............................................22 成都皇冠假日酒店人力资源管理现状分析.....................................22.1 酒店基本状况...........................................................22.2 酒店组织结构...........................................................32.3 酒店人性化管理现状.....................................................33 酒店问卷调查情况介绍.....................................................43.1 问卷设计...............................................................43.2 具体调查情况说明.......................................................44 成都皇冠假日酒店人性化管理存在的问题.....................................54.1 员工薪酬满意度低.......................................................54.2 缺乏员工职业培养.......................................................64.3 缺少科学合理的绩效考核标准.............................................64.4 员工诉求得不到满足.....................................................75 成都皇冠假日酒店人性化管理的优化对策.....................................85.1 提高员工薪资待遇水平...................................................85.2 帮助员工职业发展.......................................................95.3 优化绩效考核方法.......................................................95.4 营造内部和谐氛围......................................................10结论.......................................................................11参考文献.............................................................
