沟通技巧宝典-成功的经理人，掌握有效表达的艺术(doc 55)目 录目录..........................................................................1引言..........................................................................3第 1 章 学习基本技巧 ........................................................31.1 改进沟通 ................................................................31.2 理解身体语言 ............................................................61.3 理解和运用手势 ..........................................................71.4 学会倾听 ................................................................91.5 提问 ...................................................................121.6 高效率阅读 .............................................................141.7 作好记录 ...............................................................16第 2 章 沟通信息 ...........................................................172.1 进行接触 ...............................................................172.2 传递信息 ...............................................................192.3 使用 ...................................................................202.4 运用信息技术 ...........................................................222.5 书写信件 ...............................................................24第 3 章 掌握更多技巧 .......................................................263.1 有效地下达指示 .........................................................273.2 单独沟通 ...............................................................283.3 成功地主持会议 .........................................................293.4 与听众沟通 .............................................................313.5 销售中的沟通 ...........................................................353.6 成功谈判 ...............................................................373.7 编写报告 ...............................................................383.8 撰写提议...
