咸宁办公楼物业管理服务法律规范目 次前言..................................... ............ ..................... III1 范围.......................... ..... ............ ............ ............12 法律规范性引用文件....................... ............ ............ ............ ............ ...13 术语和定义............... ........... ............ ............ .....13.1 办公楼 office building........................... ............ ............ ............13.2 物业管理 property management............. ............13.3 顾客 customer............... ......... ............ .......... . ..13.4 突发公共事件 precipitating event............................ ........ ...... ........ ...... 14 基本要求......................................................... 24.1 资质要求.......................................................... 24.2 管理机构与人力资源配置要求.....................................24.3 管理服务要求.................................................. 24.4 基础管理服务.................................................... 25 顾客服务....................................................... 35.1 接待服务....................................................... 35.2 信报服务...................................................... 35.3 通讯设施安装服务................................................. 35.4 维修资金管理服务................................................. 35.5 装修管理服务.................................................... 35.6 投诉处理.......................................................... 35.7 延伸管理服务................................................. 36 房屋、设施设备运行与维护服务..................................... 46.1 房屋维护管理.................................................. 46.2 设备设施运行与维护服务..................................... 46.3 设施设备日常维修服务............................................. 96.4 标识管理...............................................
