摘 要 华润万家（）超市是目前市最为成功的商业超市之一，但是随着沃尔玛超市的到来，让华润万家自身原有的不足更明显地暴露出来了。沃尔玛超市凭着其极大的规模成本优势和先进的管理理念将会抢走华润万家超市大量的市场份额，如何应对这场来势汹汹的挑战是华润万家超市当下最棘手的问题。笔者认为，华润万家超市要应对这场战争，最首要的就是降低顾客对价格的敏感度和增加其它吸引顾客的因素，而要做到这一点关键就是要提高顾客的忠诚度，从而牢牢地占领住市场，防备沃尔玛超市对其市场份额的抢占。本论文所要讨论的容就是华润超市应该如何做才能提高顾客忠诚度。实行理论分析和实证讨论相结合的方法，对如何提高顾客忠诚度在华润的实际应用问题进行探究。综合分析顾客忠诚度理论的讨论成果，辅以在华润超市实践应用的理论验证。既运用消费者行为学、消费者心理学和市场营销学的理论进行分析，也使用了丰富详实的资料给予说明，并结合调查情况来进行深化的讨论和探讨。 关键词: 顾客 忠诚度 华润 沃尔玛 超市 Research TheQinzhouHuarunSupermarketHow ToImprove Customer LoyaltyAbstract HuarunisoneoftheQinzhoumostsuccessfulsupermarket, but thearrivalofWal-MartResourcesownthe originallack ofclearlyexposed. Wal-Martwill take awayHuaruna lot ofmarket sharewith itscost advantagesofscaleand advancedmanagement conceptsandhow to deal withthis challengeiscurrentlythe most difficultproblemsofQinZhouHuarun Supermarket. The author believes thatHuarun Supermarketto deal withthe war, first and foremostis to lower thecustomerprice sensitivityandincreasetheotherfactorsthatattract customers, and to do this,thekeyis to improvecustomer loyalty, thus firmlyoccupiedlivemarket, defense, Wal-Martto seizeitsmarket share. Thecontentsofthis paper is tostudytheHuarunSupermarketshould doin order to improvecustomer loyalty.Take a combination of methods of theoretical analysis and empirical research to explore how to improve the practical application of customer loyalty in the Huarun. Comprehensive analysis of customer loyalty theory, research, supplemented by pract...
