组织绩效内在指针之探究性讨论─一般系统理论与系统特性的应用─Exploratory research on the internal indicators of organizational performance--Application of General System Theory and system characteristics常紫薇* 刘长敏**Tzu-Wai Chang and Chang-Min Liu摘 要组织绩效的评量指针，一直是备受关注的讨论议题，通常使用的组织绩效衡量指针都是针对已发生过事件所表现出的经营结果或落后指标，若仅由此结果来评估组织绩效，却忽略了构成组织绩效的组织本质，可能有欠周全。本 讨 论 应 用 一 般 系 统 理 论 异 质 同 形 ((Isomorphy) 与 异 态 同 构(Equifinality)的立论基础，回顾系统理论和组织绩效指针的相关文献，以「文献数据分析法」分析系统的八项特性：整体性、稳定性、层次性、自组织性、目的性、突变性、开放性与相似性，并将系统特性之内涵与特征对应比较，从内观的角度演译出相关文献中与组织绩效指针特征共通之处，试图由不同的角度建立代表系统特性的十九项组织绩效内在指针。同时以个案调查为辅，检验本讨论所建立之组织内在绩效指针的适用性，使得抽象的系统特性和具体的组织绩效指针得以整合与应用。关键词：一般系统理论，系统特性，组织绩效，内在指针*中国海事商业专科学校国际贸易科讲师Instructor Department of International Trade, China College of Marine Technology and Commerce.212, Sec. 9, Yen-Ping, N. Rd. Taipei, Taiwan.E-mail: donna@mail.ccmtc.edu.tw**中国海事商业专科学校航运管理科讲师AbstractOrganizational performance is a popular object of study, however, the organizational performance indicators we now use are mostly financial, external indicators to express the “outcomes” of business operations, factors which are not adequate to measure the entire organizational performance because they are not the essentials of an organization’s performance.Based on isomorphism and equifinality of General Systems Theory, this study homologizes the essentials of the 8 system characteristics: wholeness, stability, levelness, finality, self-organization, catastrophe, open characteristics and simil...
