2024 万豪酒店的 20 个管理理念万豪酒店的 20 个管理理念 酒店行业其薪金与社会福利收入远远高于其它传统行业，同时随着工作阅历的增加其工作地位会稳步上升。今日我就给大家带来万豪酒店的 20 个管理理念，大家一起来看看吧。 1. 我们同心同德，相互敬重，对待同事犹如对待自已的家人和贵宾一样。我们坚守万豪先生的信念："同事之间相互关怀照看，必定能为客人供应更周到爱护的服务。" We practice teamwork and treat each other with the same respect we afford our family and best guests. We adhere to Mr. Marriott’s belief that "If we take care of each other , we will be able to take better care of our guests." 2. 真诚待客，爱护关怀，以确保客人不断再来光顾是我们最重要的宗旨。对客人表现出真诚热忱的看法，时刻一心一意的关注。 Genuine care and comfort of our guests to ensure their return is our highest mission . Display genuine and enthusiastic interest in the guest, and always pay complete attention. 3. 笑脸迎人，亲切招呼每位客人。以热忱有礼，亲善可亲的看法与客人交谈。尽可能用客人的名字来称呼对方。紧记用适当的言辞避开运用俗语和酒店术语。 Smile and greet every guest. Speak to the guest in a warm, friendly and courteous manner. Use their name as often as possible. Always use appropriate vocabulary. Avoid slang and hotel jargon. 4. 感谢客人光临，亲切地向客人说再见，令他们临离开之前对酒店留下温馨难忘的好印象。 Thank the guest for their business and bid them a fond farewell. Make their last impression of the hotel warm and positive. 5. 预先估量客人的须要，敏捷协作。贯彻"主动待客"的原则，留心客人的神态，查颜辨色，以供应爱护周到的服务，令客人喜不自胜。 Anticipate guest needs and be flexible In responding to them. Practice "Proactive Hospitality". Pick up on non-verbal cues to initiate personalized service and delight all guests. 6. 对本身的工作岗位了如指掌。参加全部工作需的培训课程。 Be knowledgeable about your job. Attend...
