论 文 题 目：酒店员工职业倦怠的根源及解决策略摘 要职业倦怠现象是指从事高强度高、人际接触频率的人员所产生的情绪衰竭、去个性化和个人成就感低落的症状。随着服务行业的高速发展，越来越多的人开始从事服务行业中 ，而酒店作为人口密集型产业，更是长时间与客人相处，导致职业倦怠现象在酒店服务人员中体现的尤为明显，近年来，国外学者围绕职业倦怠这一主题的研究成果甚丰，但与酒店行业相关的学术研究还较少，而且由于我国关于职业倦怠现象的研究起步较晚，所以目前我国与外国的研究成果还有一定差距。本论文的研究是以酒店基层员工为研究对象，从四个方面探索我国酒店从业人员产生职业倦怠的主要原因，分析因为职业倦怠现象对员工个人和酒店所造成的负面影响，并以为依据提供可以有效缓解职业倦怠专业现象的方式，从而提升酒店员工的工作质量和生活质量，帮助酒店管理层对员工可能产生职业倦怠的原因进行提前干预。关键词：酒店从业者；职业倦怠；干预措施AbstractJob burnout refers to the emotional exhaustion, depersonalization and low personal achievement of the people who are engaged in high intensity and high frequency of interpersonal contact. With the rapid development of service industry, more and more people begin to engage in service industry As a population-intensive industry, hotels spend a long time with their guests, which leads to the phenomenon of job burnout. In recent years, foreign scholars have made a lot of achievements on the subject of job burnout, but there are few academic researches related to the hotel industry. Moreover, due to the late start of the research on the phenomenon of job burnout in China, the research on the phenomenon of job burnout is very important At present, there is still a certain gap between the research results of China and foreign countries.The study of this paper is to explore the main causes of job burnout of hotel employees in China from four aspects of job characteristics, individual factors, organizational fa...
