目 录摘 要........................................................................................................................IAbstract.....................................................................................................................II引 言.......................................................................................................................11 相关理论研究........................................................................................................31.1 满意度...........................................................................................................31.2 员工满意度...................................................................................................31.3 员工满意度的影响因素...............................................................................42 上海金茂君悦酒店前厅部管理现状分析...........................................................62.1 上海金茂君悦酒店概况...............................................................................62.2 上海金茂君悦酒店发展现状.......................................................................62.3 上海金茂君悦酒店前厅部概况...................................................................72.3.1 前厅部在酒店中的地位和作用..........................................................72.3.2 前厅部的基本服务项目......................................................................82.3.3 前厅部的运转与工作流程..................................................................82.3.4 前厅部员工守则..................................................................................83 上海金茂君悦酒店前厅部员工工作满意度调查分析.....................................103.1 问卷设计与调查实施过程.........................................................................103.2 前厅部员工工作满意度分析.....................................................................103.2.1 基本特征分析........................................................
