沟通技巧宝典-成功的经理人，掌握有效体现的艺术(doc 55) 目 录目 录.......................................................................1引言..........................................................................3第 1 章 学习基本技巧........................................................31.1 改善沟通................................................................31.2 理解身体语言............................................................61.3 理解和运用手势..........................................................71.4 学会聆听................................................................91.5 提问...................................................................121.6 高效率阅读.............................................................141.7 作好记录...............................................................16第 2 章 交流信息...........................................................172.1 进行接触...............................................................172.2 传递信息...............................................................192.3 使用电话...............................................................202.4 运用信息技术...........................................................222.5 书写信件...............................................................24第 3 章 掌握更多技巧.......................................................263.1 有效地下达指示.........................................................273.2 单独沟通...............................................................283.3 成功地主持会议.........................................................293.4 与听众沟通.............................................................313.5 销售中的沟通...........................................................353.6 成功谈判...............................................................373.7 编写汇报...............................................................383.8 撰写提议..............................................
