Unit 1Important termse-business process 电子商务流程 online marketing 在线营销 Word-Wide-Web interface 万维网接口 financial transaction 财务往来business model 商务模式 customer service 客户服务dispute resolution 处理争端 customer relationship management 客户关系管理 electronic billing and payment system 电子付兑与付系统 shipping document 运送单 EDI 电子数据互换 Customs clearance 清关Final customer 最终顾客Credit card verification 信用卡鉴别Market niche 市场领域Software module 软件模块Important sentences1.它已成为各贸易和商务的强有力的手段。It has become a powerful medium for commerce and business transaction of all kinds.2.电子贸易指网上财务往来，电子商务指所有形式的网上交易。e-commerce refers to financial transactions over the web and e-business refers to all forms of transactions over the Web.3.客户服务已经是并将继续是一种重要的竟争原因。Customer service has been, and continues to be, a major competitive factor.4.电子商务的交易一般波及几种互动的环节。E-business transactions often involve several interactive steps.5.那将给你极大的竟争优势。That will give you a serious advantage over your competition.6.当你的企业电子商务化后，你与客户间的关系就变化了。When you become an e-business you transform your relationship with your customers.7.客户关系管理在你的商务程序中起决定用。Your most critical business process is customer relationship management.8.我们必须尽最大也许运用我们已经有源。We must make the best possible use of the resources we have.9.男孩们依次被召入会见考官。The boys were summoned in turn to see the examiner.10. 他做一切事情都不考虑后果。He does everything regardless of the consequences.11. 法官的权利由法律规定。The power of a judge are defined by law.12. 商业电视是有效的广告宣传工具。Commercial television is an effective medium for advertising.13. 他们向她表达热烈欢迎。They extended a w...
