一、安全管理原则.............................................................................3二、安全服务目标.............................................................................3岗位职责...................................................................................................3一、保安队长岗位职责.....................................................................3二、保安员岗位职责.........................................................................4三、巡逻岗位职责...........................................................................6四、保安员对紧急情况的处理程序...............................................7五、保安员的礼仪规范及文明用语.................................................9六、安保器材使用管理规定...........................................................13第二节停车场管理服务........................................................................14（一）位置规划...............................................................................15（二）内部要求...............................................................................15（三）车辆管理规定.......................................................................15（四）停车库管理规定：...............................................................16（五）停车场停车流程...................................................................17（六）停车场岗位操作标准...........................................................18（七）停车场突发事件应急制度...................................................19（八）停车场突发停电应急处理...................................................20第三节监控中心管理............................................................................21第一条监控中心管理制度..............................................................21第二条消防控制系统操作制度......................................................23第三条火警处理流程制度..............................................................23第四条火灾紧急疏散制度..............................................................25第五条视频监控设施管理制度......................................................26第四节消防管理服务............................................................................28（一）宣传教育...............................................................................28（二）日常检查...............................................................................29（三）让用户参与办公楼的消防管理...........................................29（四）消防日常工作.......................................................................29（五）消防管理制度.......................................................................30《消防安全管理职责规定》.....................................................30《消防安全例会制度》.............................................................33《防火巡查、检查规定》.........................................................34《消防教育、培训制度》.........................................................36《安全疏散设施管理规定》.....................................................37《消防设施、器材管理规定》.................................................39《火灾隐患整改制度》.............................................................41《用火用电安全管理规定》.....................................................42《义务消防队组...
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