客服部运营管理手册目录1总则..............................................................................................................................................-4-1.1目的......................................................................................................................................-4-1.2适用范围..............................................................................................................................-4-2组织架构......................................................................................................................................-4-2.1组织架构..............................................................................................................................-4-2.2岗位设置和人员配比..........................................................................................................-5-2.3岗位职责..............................................................................................................................-5-3招聘管理....................................................................................................................................-10-3.1招聘流程............................................................................................................................-10-3.2招聘说明............................................................................................................................-11-4培训管理.....................................................................................................................................-11-4.1培训流程............................................................................................................................-12-4.2课程设计............................................................................................................................-13-4.3培训要求............................................................................................................................-13-5管理制度....................................................................................................................................-14-5.1请示报告制度....................................................................................................................-14-5.2会议制度............................................................................................................................-14-5.3值班制度............................................................................................................................-15-5.4办公场地管理制度............................................................................................................-15-5.5卫生管理制度....................................................................................................................-16-5.6日常管理............................................................................................................................-16-5.7考勤管理............................................................................................................................-17-5.8请假制度............................................................................................................................-18-5.9交接班制度.................................................................................
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