商业物业管理服务规范I目录1基础管理...............................................................................................................................11.1物业服务人员............................................................................................................11.2物业档案管理............................................................................................................11.3制度建设...................................................................................................................12客户服务...............................................................................................................................12.1进驻和离场................................................................................................................12.2装修管理...................................................................................................................12.3报修服务...................................................................................................................22.4服务接待...................................................................................................................22.5客户意见管理............................................................................................................22.6客户关系维护............................................................................................................23环境管理...............................................................................................................................23.1室外区域...................................................................................................................23.2室内区域...................................................................................................................33.3绿化管理...................................................................................................................34房屋及设施设备管理............................................................................................................34.1基本要求...................................................................................................................34.2供配电系统................................................................................................................44.3维护管理...................................................................................................................45秩序维护服务.......................................................................................................................55.1资料档案...................................................................................................................55.2人员出入管理............................................................................................................55.3宠物控制...................................................................................................................55.4车辆管理...................................................................................................................55.5货物装卸管理............................................................................................................55.6监控管理.........................................................................................................