目 录摘 要.....................................................................................................IAbstract......................................................................................................II引 言....................................................................................................11 高星级酒店员工英语培训概述.............................................................21.1 高星级酒店英语培训必要性......................................................21.2 高星级酒店英语培训现状..........................................................22 高星级酒店员工英语培训存在问题.....................................................32.1 缺乏系统的长期规划..................................................................32.2 培训部门与其他部门沟通差......................................................32.3 英语培训缺乏针对性..................................................................32.4 培训效果差..................................................................................42.5 缺乏科学合理的考核制度..........................................................43 高星级酒店员工英语培训出现问题原因.............................................63.1 员工数量多，岗位特性强..........................................................63.2 员工参加培训的积极性不高......................................................63.3 培训师资储备不足，质量不高..................................................73.4 培训教材陈旧，实效性差..........................................................74 高星级酒店员工英语培训提升策略.....................................................94.1 制定长期英语培训目标和计划..................................................94.2 针对岗位特性，开展分层次英语培训......................................94.3 借助多种途径，整体优化培训效果........................................104.4 设计合理的考核制度，培训与激励体制相结合....................104.5 借鉴“慕课”理念，打造课程体系..........................
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